Nationwide overnight delivery: within and inter-island, usually by noon the next working day.Regional delivery: overnight delivery outside of metropolitan areas.Local delivery: providing across-town delivery, business to business.Its comprehensive network means it can deliver to all parts of the country within 24 hours. It is part of the Freightways group of companies that also includes New Zealand Couriers, DX Mail, SUB60 and Pass the Parcel.Īs an individual brand, Post Haste has 16 branches nationwide and 330 couriers, servicing 360 towns and cities. Post Haste was founded back in 1977 as Armourguard Security, and rebranded in 2020 as Post Haste. Rounding out our Top 5, Aramex and NZ Post achieve 4-Star Overall Satisfaction Ratings, while DHL Express earns 3-Stars. In all other categories measured it earns admirable 4-Star ratings. It earns 5 Stars for Delivery Timeliness Options and Booking Process. The only other courier service to earn a 5-Star rating in any category is New Zealand Couriers. It achieves this feat thanks to a clean sweep of 5-Star ratings in every category measured. Of the five courier services eligible for this year’s award, Post Haste is the only business to earn a 5-Star Overall Satisfaction rating from its customers. Post Haste: the number one choice for small businessesĬoming out on top is Post Haste, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Courier Services. To decide which courier service offers the best level of customer satisfaction, each was rated across the following categories: That’s why, as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of NZ small business owners who had used a courier for business purposes in the past year, across a range of categories, to measure and track their satisfaction. One that they can count on to collect online orders and deliver them in a timely manner, and with the care they require. That’s up a massive 81% on the first half of 2019!īut if a small business owner sends stock to a customer’s doorstep, they need a reliable courier service to get it there. In fact, in just the first half of 2022, Kiwis spent $3.64 billion online. While online spending might not be what it was at the height of Level 4 lockdowns, it’s still well above pre-pandemic numbers. And despite lockdowns being behind us, and our appetite for the in-person experience returning, the lingering effects of our pandemic habits remain. For many small businesses, it became a matter of selling it online or not selling it at all!Īs a result, our online spending soared. But taking away our ability to access brick-and-mortar stores certainly amplified its importance. Online shopping was big business long before Covid came along. We thank you for being a Post Haste Couriers customer.Canstar’s 2022 Most Satisfied Customers | Small Business Courier Services Award reveals that Post Haste is number one among small business owners. We will continue to respond to the latest on COVID-19 with the safety of our people, customers and community top of mind. We want to minimise the risk to our people customers and community in all parts of our business. This is the standard pick up process for both signature required parcels and non-signature parcels. Will all branch pick ups be contact-less? Then we'll place it on the counter for you to pick up.For signature required parcels, we'll then enter your name and sign a tick ✓ on your behalf (this signature will show in the tracking information).As always, we'll ask for your name and collect your parcel.How does a contact-less branch pick up work? This is the standard delivery process for both signature required parcels and non-signature parcels. Will all courier deliveries be contact-less? Please ensure that full access for delivering to a safe place is planned as you return to working from your business.įor home deliveries, please note: If our driver deems a delivery location to be unsafe or inaccessible, they will leave a missed delivery card as per usual. For business deliveries, please note: Your courier will not be able to contact/call you in order to open your premises when attempting to complete a delivery.
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